Voter Mail FAQS
See the FAQs below to learn more about who we are, why you received our mailer, and the process that helps us work toward a fairer, more equitable democracy.
FAQs
About Civitech
Civitech is a political technology provider and public benefit corporation that specializes in voter registration and outreach. That means our mission of working toward a fairer, more equitable democracy is built into how the company operates.
We know these mailers sometimes raise questions, and occasionally they contain errors. When that happens, it’s a simple data mistake (a limitation of the public records we work from), and never anything intentional. We take the accuracy and privacy of that data seriously, and we’re always glad to correct it when something’s off.
We use publicly available records to identify individuals who may be eligible to register at a given address, and while we always aim to target eligible voters at their current address, the data is not always perfect. If you believe you’ve received a mailer in error, please email us at [email protected].
We know these mailers sometimes raise questions, and occasionally they contain errors. When that happens, it’s a simple data mistake (a limitation of the public records we work from), and never anything intentional. We take the accuracy and privacy of that data seriously, and we’re always glad to correct it when something’s off.
We use publicly available records to identify individuals who may be eligible to register at a given address, and while we always aim to target eligible voters at their current address, the data is not always perfect. If you believe you’ve received a mailer in error, please email us at [email protected].
I got a mailer from Civitech, what is it?
You likely received our voter registration mailer because our systems identified you as a potentially unregistered voter at your current address, and voter registration outreach is in progress in your district.
While this mailer is intended to encourage you to register to vote or get to the polls on election day, please be aware: you are not required to take any action. We are not implying you are eligible to vote, only that you appear to be unregistered based on available data.
If you believe you have received this in error or if it was intended for another person, please contact our customer success team at [email protected]
While this mailer is intended to encourage you to register to vote or get to the polls on election day, please be aware: you are not required to take any action. We are not implying you are eligible to vote, only that you appear to be unregistered based on available data.
If you believe you have received this in error or if it was intended for another person, please contact our customer success team at [email protected]
Is this mailer from the government or the USPS?
Neither. Civitech is an independent public benefit corporation that specializes in voter registration. The mailer you received is intended to help you get registered to vote and encourage participation in our democracy, but it is not affiliated with the US government or the United States Postal Service.
For questions email us at [email protected].
For questions email us at [email protected].
I’m already registered, why did I receive a mailer?
We understand that receiving registration mail when you already vote regularly can be confusing or concerning.
We don’t automatically exclude someone just because a registered voter at the same address shares their name, as they could be two different people, such as a father and son who use Sr. and Jr., and we want to reach any individual who may still need to register.
We take responsibility for the quality of our mailing lists and for addressing issues when we find them. It’s also worth knowing that matching records across data sources, while done with high fidelity, is inherently imperfect, so some registered voters may still receive registration mail. These additional checks address this specific issue and help reduce the likelihood of it recurring.
Please also rest assured that receiving this mailing does not mean you’ve been removed from the voter rolls. If you have any concern about your status, we recommend verifying your registration directly with your state or local election office (you can find yours through vote.gov, which links to every state’s official election site).
Finally, if you share a specific example with us at [email protected] we can look into how that recipient was included.
We don’t automatically exclude someone just because a registered voter at the same address shares their name, as they could be two different people, such as a father and son who use Sr. and Jr., and we want to reach any individual who may still need to register.
We take responsibility for the quality of our mailing lists and for addressing issues when we find them. It’s also worth knowing that matching records across data sources, while done with high fidelity, is inherently imperfect, so some registered voters may still receive registration mail. These additional checks address this specific issue and help reduce the likelihood of it recurring.
Please also rest assured that receiving this mailing does not mean you’ve been removed from the voter rolls. If you have any concern about your status, we recommend verifying your registration directly with your state or local election office (you can find yours through vote.gov, which links to every state’s official election site).
Finally, if you share a specific example with us at [email protected] we can look into how that recipient was included.
Why was my mailer addressed to someone who doesn’t live here anymore?
We apologize for the confusion.
Public records have linked this person with your information and our data reflected that the person may live with you and not be registered. We will make note that this person does not live with you if you’d like. Reach out to [email protected] with any applicable information so we can make the change.
Public records have linked this person with your information and our data reflected that the person may live with you and not be registered. We will make note that this person does not live with you if you’d like. Reach out to [email protected] with any applicable information so we can make the change.
Why did you send mail for my deceased relative?
This is an explicitly unintentional error in the data that informs our mail, and is an unfortunate consequence of the inaccessibility of public voter data.
We apologize you received a voter registration form for a deceased family member, and for any undue stress caused. Rest assured that it is not possible for someone to register on behalf of someone who is deceased, since the voter registrar’s office will verify the identity and eligibility of a voter before registering that person in the state. The requirements specific to your state can be found on the instructions included in the mailing.
Please email [email protected] so we can correct our data and avoid further outreach to this individual.
We apologize you received a voter registration form for a deceased family member, and for any undue stress caused. Rest assured that it is not possible for someone to register on behalf of someone who is deceased, since the voter registrar’s office will verify the identity and eligibility of a voter before registering that person in the state. The requirements specific to your state can be found on the instructions included in the mailing.
Please email [email protected] so we can correct our data and avoid further outreach to this individual.
Why did I receive a voter registration form with someone else’s name?
We send out voter registration mailers to individuals who, based on public records, appear to be unregistered at their current address. If any of the information on the form does not apply to you or seems to be an error, you can discard the form. We would like to hear about these issues so we can give feedback to our team, so please email us at [email protected]
How did you get my information?
The mailer you received was created using publicly available records to identify people who are likely unregistered at their current address.
Privacy and accuracy of data is our top concern while producing mailers to help people get registered to vote. Our goal is to provide as much information as possible on the forms to make them easy to fill out accurately.
For questions email us at [email protected].
Privacy and accuracy of data is our top concern while producing mailers to help people get registered to vote. Our goal is to provide as much information as possible on the forms to make them easy to fill out accurately.
For questions email us at [email protected].
How do I opt out?
Your mailing may have included a 9-digit opt-out code on the page with the address block, which is the back of the voter registration form. Email that number, with your exact name, address, and state to [email protected]. If your mailing did not include an opt-out code, please email [email protected] with the name and address you would like to flag for removal.
Have a question not found on this list? Please email us at [email protected], where our team will be happy to assist you.